The process that a product follows from creation to end is described below. You can use this as a basis to start your automation process.
Please make sure you understand the key concepts of our data model before you start.
Note: The Retailer API offers more options to manage your offers and orders, but the happy flow described below is the most common. Additonal API flows are available for shipping labels, invoices and fulfilment by bol.com.
|Manage your products||Add products
Manage product information
|You don’t need to add new products to sell on bol.com, as you can add offers for existing products.
However, if you want to add products or manage product information, you can use our product FTPS connection.
|Add offers to the bol.com marketplace||Insert your offers into your account
Set your delivery time
Set your price
Set your stock
|Bol.com will check your offers and add them to the shop.
Please check out our offers page for more information.
When adding an offer, please make sure you understand that a commission is paid for each purchase. There are various commission endpoints available.
|Start selling||Regularly check for open orders||Bol.com will list all orders you have received and not yet shipped.
The order flow is described here.
|Process your orders and cancellations||Ship the orders that you have picked
Select a transporter to send your shipment
Add transport information to your shipments
Check the status of your Shipment request
Check for and confirm cancellations
|Bol.com will use this information to notify customers that their order is on its way.
Bol.com will supply customers with the tracking information of their order.
In case an order (item) is cancelled, please make sure to confirm the cancellation.
The shipment and cancellation endpoints are part of the order flow, as explained here.
|Manage your returns||Regularly check your returns
Handle your returns
|Customers can create a return request through their bol.com account. We will supply you with the information on these returns and supply the customers with a return-label.
Please look at our return page for more information.
|Prepare for more sales||Send us updated stock values
Adjust your pricing
Update your delivery time
|Keep us informed on how much stock is left. This way, a customer will never receive a ‘no’ for an answer.
Try to improve your delivery time to get a higher conversion rate and to improve your position regarding the buy box.
Stock, price and delivery promise updates are part of our offer flow.