[Resolved] Slower response times Retailer API

Placed on:27 October 2025

We are currently investigating an incident related to the Retailer API with emergency priority. This is an automatically generated post. More details will follow on the next office day.

Update 27 October 10:30

We are currently experiencing slower response times on the Retailer API, primarily affecting the offer endpoints. The issue began on Saturday, October 25th, at 06:00. We are actively investigating the root cause and working to restore normal performance.

Update 27 October 16:40

We have implemented changes to improve the processing throughput of asynchronous requests and are monitoring the results. While performance has improved, it has not yet reached the desired level. We are continuing to work on further optimizations.

Update 27 October 20:10

Between 18:50 and 19:15, the Retailer API returned an elevated rate of 503 errors. The issue was mitigated by 20:00, and the API is currently operating normally.

We will continue to monitor the situation to ensure stability. We apologize for any inconvenience this incident may have caused.