Incorrect Handover Dates for VVB Premium Orders

We are currently investigating an issue affecting VVB Standard - PostNL Premium orders. For impacted orders, the configured handover date is the same as the promised delivery date (August 3rd), making the delivery promise impossible to meet under normal processing timelines.

A mitigation has been implemented, and orders placed after 09:50 UTC / 11:50 CEST on 31 July are no longer affected. Only orders created before this time remain impacted.

We are working on a possible corrective fix to update the handover date of affected orders to the 31st of July(today).

!Action Required!
To ensure the promised delivery date can still be met, we ask you to hand over all affected parcels today (31 July), regardless of the handover date currently shown in the system.

We apologize for the inconvenience and appreciate your patience and cooperation while we work to resolve the issue.