[Resolved] Investigating issue with asynchronous process status responses

We are currently investigating an issue affecting asynchronous responses on the Retailer API.

For some asynchronous requests, the process status remains PENDING and no final SUCCESS status is returned. Our teams are actively investigating the root cause of this issue.

Updates regarding our findings, resolution, and timeline will be posted on this page as soon as more information becomes available.

Update 13:55 (CET)

At the moment, we are still working on a resolution. Please be aware that it may be the case that we do not process the API request if you do not receive a ‘SUCCES’ process status response.

Update 16:15 (CET)

Sorry, we are still working on this issue. We have taken the first steps toward identifying the root cause, but the issue is still occurring. As soon as we know more, we will provide another update.

Update 17:34 (CET)

As a result of this issue, a queue built up in our processing systems. We have deployed a fix that is expected to reduce the queue over the next few hours. Once the backlog has been processed, the issue should be fully resolved.

Update 19:00 (CET)

Since 18:15, our systems have been operating normally again, and the issue has been resolved. We apologize for the inconvenience.