Issue with connecting to our retailer and Advertising API through CodeFlow.

Since 10:00 on January 15, 2025, we have been experiencing issues with connecting to our retailer API via CodeFlow (OAuth).

We are investigating this as a priority emergency incident.

Update: At the moment, we are still working on resolving this issue. If you encounter this issue, you will receive a 403 response from the retailer API.

Update 17:25: We have identified the root cause of the issue and are working on resolving this as fast as possible.

Update 18:54: We have released a possible fix. Please verify if this solved the problem. If not please let us know.

Update 19:33: The fix worked for the token endpoint, but did not yet fix the 403 errors. Still trying to fix that.

Update 21:30: New fix is live. Please let us know if you still have problems.

Update 23:30: The fix seems to have recovered most of our API traffic, although some retailers still report problems (especially for retailers using GoedGepickt, Picqer, ChannelAdvisor/ Rithum). Our hypothesis is that re-authenticating bol solves those problems.

Update 16th Jan 15:05: We deployed a last small fix, which should fix any remaining problem. Especially for GoedGepickt, Picqer and Rithum partners. Please contact your intermediary in case it doesn't work yet.

We apologize for the inconvenience.