[Resolved] Issue with creating VVB labels

Placed on:20 April 2026

It appears that there is currently an issue with creating VVB labels for some retailers. We are investigating this at the moment.

We will share an update as soon as more information is available.

Update

We have identified the affected orders where VVB shipping labels could not be downloaded. This impacts approximately 1,100 orders.

We are reprocessing these orders so new transport options are assigned and labels can be created again. Please note that some orders may be marked as late after reprocessing.

Update

We still see issues with a few orders and are currently investigating the root cause.

Update 15:30
All affected orders will be reprocessed within the next 20 minutes. For API users, the following steps are required after reprocessing:

Retrieve the delivery options again for the affected orders
Select a delivery option that is not delivered by Ampere
Download a new shipping label

Partners will not receive strikes for the affected orders.

We apologize for the inconvenience.

Update 23-04-2026

As mentioned in our latest update, all open orders have been processed, and we have closed this incident.