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[Resolved] Issue with uploading customer invoices via Retailer API

Placed on:18 July 2025

A change deployed yesterday to our Invoicing service caused timeouts when uploading customer invoices via the Retailer API. As a result, several invoices were received but have not yet been processed.

We are actively processing the affected invoices manually. No action is needed on your end, but you may notice some delays until the backlog is cleared.

We apologize for the inconvenience.


Update July 22
As of this morning, the issue has been resolved. All affected invoices have been successfully processed.