We’ve received reports from some partners that they receive the following error when requesting a list of returns:Service busy or unavailable due to heavy load. Please try again later. This error keeps occurring despite of the time at which you send the request.
If this is the case you probably have a return that because of it’s ‘age’ we are no longer allowed to supply customer data for due to GDPR. We are working on a fix to remove the error and instead supply you with return data where this sensitive data is removed. The fix is expected next week.
Update: The issue has been resolved and partners that were affected can now once again retrieve all their open returns.