A new return handling result is live: ‘UNDER_INVESTIGATION’. This return handling result means that there are suspicions of fraud by a customer. The return will be assessed by our Logistics Service Team within two weeks, after which the item will either be accepted or rejected (in case of fraud).
Please note: this is a temporary handling result that will change once the fraud investigation is complete. On the next page, you can read more about this and other return handling results.