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[Resolved] Incident processing / cancelling orders

Placed on:20 February 2024

Currently, it is not possible to process / cancel orders. This affects API, but also the Seller dashboard. We are investigating with emergency priority.

Update 11:00

We still experience the same issue, at 12:30 we will update you with hopefully more information. For now we advise you to don't do anything with these orders.

Update 13:45

Orders and cancellation can be processed, we are still resourcing some old orders. It could be possible that an order will be available later.

Update 16:00

Everything is back to normal, we advise you to double check all the open orders if you don't miss anything. Also check your process-status of the confirmed orders of today. All the order confirmation till 13:45 where end up in timeout and therefore not been confirmed.

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