[Resolved] Incident with shipping and cancelling orders +FBB items not appearing

June 27th

20:15

Time-outs can be experienced when shipping / cancelling orders. This is currently being investigated

20:34

Issue is being investigated with emergency priority

21:46

The issue was just related with the feedback. Order items have been correctly shipped in our back end. The process status time-out can be ignored. We will continue to investigate the feedback mechanism tomorrow morning and update this post

June 28th

08:18

Another consequence is that FBB/Lvb orders are not being exposed since 18:27 yesterday evening

08:49

The status of orders is not up-to-date in the orders endpoints. This means that orders that were shipped since 18:27 yesterday had no status update in those endpoints. In the SDD the status is accurate and we are working on updating the orders endpoints as soon as possible

09:28

The cause of the issue has been fixed around 09:15. Unexpected time-outs for shipping/cancelling orders are gone since that moment. We also started to process the missed status updates (and FBB/Lvb orders) in the orders endpoints

10:46

Missed order updates and Lvb orders are still being updated. We will give a final update to this post when it's done. Expectation is around or just after lunch

11:34

Issue is resolved. All information in the orders endpoints should be accurate now. Apologies for the inconvenience